Customer Service
Monday to Friday,
8 a.m. – 5 p.m.
503-416-4100 or
toll free 1-800-224-4840
TTY/TDD is
1-800-735-2900 or 7-1-1.

E-mail Customer Service, which usually responds within one business day.

Welcome to
Health Share/CareOregon

We want to help new Health Share/CareOregon members learn about their plan and benefits. The checklist below will help you make the most of your health plan. When you have questions, Customer Service is here to help.

 

New Member Checklist

This is a general checklist of how to get started as a member of Health Share/CareOregon.

 

Health Share/CareOregon Members

  • Call Customer Service and give us the name of your Primary Care Provider (PCP). Don’t have a PCP? Find a doctor who is open to new patients by using our Provider Search or by calling Customer Service.
    Note: If you are selecting a new PCP because you are a new member, please call your new PCP to establish a relationship, even if you are not sick. You don't want to wait until you get sick to make that first call. It could cause delays if the PCP's office doesn't have you in their system.
  • If you are pregnant, then you can search for a doctor (obstetrician) who handles Prenatal Care before the baby arrives. Or, call Customer Service.
    • Call your OB provider to establish Prenatal Care as soon as possible.
    • You’ll also want to establish or maintain a patient relationship with your PCP.
  • Make sure all of your providers have your new coverage information. Show them your Health Share/CareOregon ID card.
  • If you take medications, then talk to your PCP about what medications your plan covers, or check our web site for drug coverage information. You can also call Customer Service.
    • As a new member, if you have trouble filling a prescription for a medication you’ve been taking, call us. We may be able to help you with a transitional supply.
  • If you have diabetes supply needs, then tell your PCP what they are.
    • As a new member, if you have trouble getting diabetes supplies, call us. We may be able to help you get a transitional supply.
  • If you need to know where you can get medical supplies or equipment, or want to set up mail order for your diabetes supplies, you can find a vendor by using our provider search.  You can also call Customer Service.