Customer service
CareOregon
Phone:
503-416-4100
800-224-4840 (toll free)
TTY:
Hours:
8 a.m. to 5 p.m., Monday-Friday
Website:
In person:
Talk to someone in person who can answer your questions at a Connect to Care event.
CareOregon Advantage
Phone:
503-416-4279
888-712-3258 (toll free)
TTY:
Hours:
Apr 1 - Sept 30
Monday - Friday
8 a.m. to 8 p.m.
Oct 1 - Mar 31
Seven days a week
8 a.m. to 8 p.m.
Website:
Jackson Care Connect
Phone:
TTY:
Hours:
8 a.m. to 5 p.m., Monday-Friday
Website:
Columbia Pacific CCO
Phone:
503-488-2822
855-722-8206 (toll free)
TTY:
Hours:
8 a.m. to 5 p.m., Monday-Friday
Website:
CareOregon Dental
Phone:
TTY:
Hours:
8 a.m. to 5 p.m., Monday-Friday
Website:
HouseCall Providers
Phone:
TTY:
Hours:
8 a.m. to 5 p.m., Monday-Friday
Website:
Other requests
Fraud, waste and abuse or compliance concerns
To file a report on fraud, waste or abuse, visit our EthicsPoint site.
Verify employment
Please email hrbpteam@careoregon.org. Include VOE and employee last name in the subject line. Attach your release of information form signed by the employee.
Third-Party App Vendors
Submit member complaint or feedback
Member feedback helps us improve. It is your legal right to submit a complaint, and you won’t face any negative consequences if you do. Learn about feedback and complaints by clicking on your language of choice below:
If you’d like submit a complaint, fill out one of the forms in your language of choice below.
CareOregon office
CareOregon
315 SW Fifth Ave
Portland, OR 97204
Office closure days
1/1/2026 - New Years Day
1/19/2026 - Martin Luther King Jr. Day
5/25/2026 - Memorial Day
6/19/2026 - Juneteenth
7/3/2026 - Independence Day (observed)
9/7/2026 - Labor Day
11/26/2026 - Thanksgiving Day
11/27/2026 - Day after Thanksgiving
12/24/2026 - Christmas Eve
12/25/2026 - Christmas Day