OHP information for current and new members
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Becoming an OHP member
You may qualify for OHP benefits based on your income or other factors. CareOregon provides medical care as part of Health Share, the coordinated care organization (CCO) in the Portland metro area. Together, we make it easy for you to get comprehensive physical, dental and mental health coverage, and substance use treatment, at no cost. We're here to make sure you and your family get the best care possible. Click on a topic below to learn more.
Need help?
CareOregon's Connect to Care outreach program brings our services out to the community. Find an upcoming date near you or call Customer Service and ask for help.
OHP information for current members
Customer service and changing information
There are three ways to contact OHP for questions or to make updates to your current information:
1. By telephone (toll-free): 800-699-9075
This is the best method if you have a question. Existing members can call OHP for any of the following:
- Change your address, phone number, family status, CCO or other information
- Replace a lost OHP Card
- Check the status of your application
- See if you or your children are still covered by OHP
- Change plans
- Solve a problem or make a complaint
- Get an OHP Handbook
2. By email: oregonhealthplan.changes@state.or.us
Existing members can email OHP to change your address, phone number, family status, CCO or other information.
Note: This email address is for changes only. When you send your email to OHP, you must include your full name, date of birth, medical ID number and phone number.
3. Online: Most OHP members can report changes online at ONE.Oregon.gov. The online site supports the following browsers. (If you don't know your browser version, click your browser's Help menu, then click About.)
- Windows (PC): Internet Explorer 11, Internet Explorer 10, Internet Explorer 9, Internet Explorer 8, Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0.
- Macintosh: Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0. Safari is not supported.
- Smartphone browsers are not supported.
Need help?
- Learn how to set up your online account. English | Español
- Learn to use your online account dashboard. English | Español
- Watch a five-minute overview of the Applicant Portal.
Other OHP information for currently enrolled members:
Frequently asked questions
Click on a question below to see its answer.