Read more: Members may have trouble getting meds at some pharmacies.

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Read more: Tillamook Pharmacy Closure FAQ

Provider Portal

CareOregon Connect Portal

Access our portal through OneHealthPort for 24/7 access to:

  • Check detailed claim status.
  • Review remittance advices.
  • Submit and view authorizations on the detailed, line level.
  • Check detailed eligibility and member information, including PCP assignment, other insurance and benefits.
  • Create and print PCP rosters.
  • Search and verify ICD-10, CPT, HCPC, revenue codes and modifiers.

If you have a direct-login to the Connect Portal, login here.

Creating a OneHealthPort account

OneHealthPort's single sign-on offers healthcare professionals an easy and secure way to access the provider portals of major local health plans and hospitals, including CareOregon. If you don’t have a OneHealthPort account, please register your organization today. Visit the OneHealthPort site to register for an account.


Behavioral health CIM Portal

The CIM is used by Behavioral Health providers for dates of service prior to October, 1, 2023. For all dates of service after October 1, 2023, Behavioral Health providers should use the Connect Portal. If you are new using the Connect Portal, please check out our Provider Portal Tutorials page.

If you need support with the CIM portal, visit PH Tech Support.


Connect training and support

Check out these resources if you are new to using the portal or need help with something.

Training

Our Provider Portal Tutorials page has many resources to help guide you through using the portal. Contact your provider relations specialist for training.

For Behavioral Health providers transitioning to CareOregon Connect we are holding several training sessions in August and September. Read more and register your team today. 

General questions

You can reach CareOregon Customer Service at 503-416-4100 or 800-224-4840. You can also email careoregonconnect@careoregon.org.


Privacy statement

CareOregon is committed to protecting the privacy of our members’ information. Service providers may be authorized to use our web services for business purposes only. All authorized users must agree to use and disclose only the minimum amount of information necessary for purposes of health care operations, payment or treatment of CareOregon members, or as otherwise permitted by applicable laws and regulations. Unauthorized use of the system is strictly prohibited and may be subject to criminal prosecution.

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