This page holds answers to frequently asked questions about flexible services (individual and bulk flex requests). Click on the questions below to expand or collapse the response to each question.
Eligibility
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Types of requests
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Heath-related services - Flexible services funding request form
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Process
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Timeline
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Bulk requests
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
Pause on bulk fulfillment
Can I submit a request for medical or non-medical transportation?
Health-related services cannot fund trips to OHP covered services (emergent or non-emergent) as these types of trips are covered by the members’ OHP transportation benefit. Non-Emergency Medical Transportation (NEMT) includes mileage reimbursement, public transportation or vehicle-provided rides. For more information about NEMT, visit the website or contact the call center for the applicable NEMT brokerage:
Health Share of Oregon members
Ride to Care – 503-416-3955 or 855-321-4899
Columbia Pacific CCO members
NW Rides – 503-861-0657 or 888-793-0439
Jackson Care Connect members
TransLink – 541-842-2060 or 888-518-8160
