Thank you for working with interpreters to serve members who communicate in a language other than English. Our approved vendors are listed below. Click on a vendor to learn more about their services, access scheduling resources, and find contact information.
Available for on-site, video and telephonic
Online: irco.org/ilb/ilb/on-site-interpretation/scheduling-form/
Email: interpretation@ircoilb.org
Phone: 503-505-5187 for telephonic, 503-234-0068 for on-site
Web: linguava.com
Online portal: portal.linguava.com
Email: scheduling@linguava.com
Phone: 503-265-8515, option 1, option 1 again
Fax:503-954-1038
Specialty: American Sign Language (ASL) and other sign languages
Available for on-site and video
Online: nationalinterpretingservice.org (Please CALL 24/7 to schedule an interpreter.)
Phone: 503-932-8460
Fax: 866-411-9742
Oregon Certified Interpreter's Network (OCIN) Available for on-site, video and telephonic Online: oregoncertified.interpretmanager.com/ Email: request@oregoncertified.com Phone: 503-213-3191, option 1 Fax: 971-228-2164
Available for on-site, video and telephonic Online: https://www.passporttolanguages.com/ Phone: 503-297-2707 Fax: 503-297-1703 PTL appointments scheduled as of 6/30/22 will still be honored.
Have questions? Call Provider Customer Service at 800-224-4840, option 3. We’re here to help.
Our goal is to help you and members get the interpreting services that meet your needs. Your facility may find these resources to be useful.
All contracted CareOregon providers must make interpreting services available to CareOregon members. Services must be available during and after hours for consultation and provision of care. While interpreting services can be scheduled with short notice, to ensure coverage, please schedule as soon as a member makes an appointment.
Interpreting services should be performed by certified and qualified interpreters. The interpreters may be on-staff or scheduled through a CareOregon approved vendor. They may operate on-site, over the phone or via computer screen. Interpreting should not be provided by a member of the patient's family. Members should never be asked to bring their own interpreter.
CareOregon pays for interpreting services so that members can access their covered health care services and benefits. We have contractual arrangements with approved vendors. Please use them when serving CareOregon members. (Be sure to verify that your patient is covered by the Oregon Health Plan.) See “How to schedule no-cost interpreting.”
If providers choose to coordinate interpreting services themselves rather than through CareOregon, they are responsible for paying for those services. CareOregon pays only for interpreting services that providers coordinate through our approved vendors.