Provider updates

As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.

Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.

Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.

Contact information for IC System Client Services Department

Phone: 800-685-0595

Email: clientservice@icsystem.com