When it comes to physical health, our members are covered from birth onward. When you first start with CareOregon, we recommend you begin with a wellness visit. As soon as you can, call the primary care provider’s office on the front of your Member ID card. Let the clinic know you’re a new patient and CareOregon member, and that you’d like to schedule a wellness visit. Or, click here to find a provider.
Your physical health benefits include:
- Doctor visits
- Lab tests and X-rays
- Family planning
- Pregnancy care
- Hospital stays
- Hearing services
- Durable medical equipment, such as a wheelchair or walker (learn more in our handout: English | Spanish | Arabic | Simplified Chinese | Traditional Chinese | Russian | Somali | Vietnamese)
- Physical therapy, chiropractic, acupuncture and other alternative care for specific health conditions (with referral)
- Prescription drugs
Your primary care provider (PCP) may be a doctor, nurse practitioner or physician assistant. Click here to find a provider.
To make the most of your visit with your PCP, it’s a good idea to prepare. Bring a list of questions you may have. Also, bring a list of all the medications you’re currently taking.
Learn about medical care from your primary care provider (PCP)
A primary care provider, often known as a PCP, is the person who knows your health best. Click on a link below to view our handout that helps you get to know your PCP and when to visit your PCP, urgent care, or the emergency room.
Learn about choosing your providers
It’s important have a trusting relationship with all of your providers — including physical, dental and mental health providers. Click on a link below to view our handout that helps you choose your provider, build relationships with your providers, and switch providers when you need to.
New member checklist — start here!
We want to help new Health Share/CareOregon members learn about their plan and benefits. The checklist below will help you make the most of your health plan. If you have questions, Customer Service is here to help.
- Call Customer Service and give us the name of your primary care provider (PCP). Don’t have a PCP? Find a doctor who’s open to new patients by using our Provider Search or by calling Customer Service.
- Note: If you’re choosing a new PCP because you’re a new member, please call your new PCP to start a relationship, even if you’re not sick. Don’t wait until you get sick to make the first call. It could cause delays if the PCP’s office doesn’t have you in their system.
- If you’re pregnant, search for a pregnancy provider who handles prenatal care before the baby arrives, like an obstetrician or midwife. Or, call Customer Service.
- Call your pregnancy provider to begin prenatal care as soon as possible.
- You’ll also want to begin or maintain a patient relationship with your PCP.
- Make sure all of your providers have your new insurance information. Show them your Member ID card.
- If you take medications, talk to your PCP about what your plan covers or view our drug list. You can also call Customer Service.
- As a new member, if you have trouble filling a prescription for a medication you’ve been taking, call us. We may be able to help you with a transitional supply.
- If you have diabetes supply needs, tell your PCP what they are.
- As a new member, if you have trouble getting diabetes supplies, call us. We may be able to help you get a transitional supply.
- If you need to know where you can get medical supplies or equipment, or want to set up mail order for your diabetes supplies, you can find a vendor by using our Provider Search. You can also call Customer Service.
