Discrimination is against the law
CareOregon complies with applicable federal civil rights laws and does not discriminate on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health
care services. CareOregon does not exclude people or treat them differently because of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services.
CareOregon:
- Provides equal access for both males and females under 18 years of age to appropriate facilities, services, and treatment consistent with ORS 417.270.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
If you need these services, contact CareOregon Customer Service.
If you believe that CareOregon has failed to provide these services or discriminated in another way on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services, you can file a grievance with:
Grievance coordinator
315 SW Fifth Ave
Portland, OR 97204
Toll-free: 800-224-4840
TTY: 711
Fax: 503-416-8118
Email: customerservice@careoregon.org
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Customer Service is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, TTY 711
Complaint forms are available at hhs.gov/ocr/office/file/index.html
You also have a right to file a complaint with the Bureau of Labor and Industries Civil Rights Division. You may contact their office in one of the following ways:
Bureau of Labor and Industries Civil Rights Division
Phone: 971-673-0764
Email: crdemail@boli.state.or.us
Mail: Bureau of Labor and Industries
Civil Rights Division
800 NE Oregon St, Suite 1045
Portland, OR 97232
You also have a right to file a complaint with the Oregon Health Authority (OHA) Office of Civil Rights. You may contact their office in one of the following ways:
Oregon Health Authority (OHA) Office of Civil Rights
Web: www.oregon.gov/OHA/OEI
Email: OHA.PublicCivilRights@state.or.us
Phone: 844-882-7889, TTY 711
Mail: Office of Equity and
Inclusion Division
421 SW Oak St, Suite 750
View this information in a PDF in your language
- Arabic
- Simplified Chinese
- Traditional Chinese
- Chuukese
- German
- Hmong
- Portuguese
- Russian
- Somali
- Spanish
- Tagalong
- Vietnamese
Translation services
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800-224-4840 (TTY: 800-735-2900).
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 800-224-4840 (TTY: 800-735-2900).
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 800-224-4840 (TTY: 800-735-2900).
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 800-224-4840 (телетайп: 800-735-2900).
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 800-224-4840 (TTY: 800-735-2900). 번으로 전화해 주십시오
Ukrainian: УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 800-224-4840 (телетайп: 800-735-2900).
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。800-224-4840（TTY:800-735-2900）まで、お電話にてご連絡ください。
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 800-224-4840 (رقم هاتف الصم والبكم: 800-735-2900).
Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 800-224-4840 (TTY: 800-735-2900).
Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 800-224-4840 (TTY: 800-735-2900)។
Oromo: XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 800-224-4840 (TTY: 800-735-2900).
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 800-224-4840 (TTY: 800-735-2900).
Farsi:
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 800-224-4840 (TTY: 800-735-2900) تماس بگیرید.
French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 800-224-4840 (ATS: 800-735-2900).
Thai: เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 800-224-4840 (TTY: 800-735-2900).
