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Pain management

Attention providers: Issues with HealthHelp prior authorizations

A MEDS Ed seminar

 

Problems viewing this embedded video? You can view it here: https://youtu.be/pa_plih7WY4

Clinicians discuss treating chronic pain and ways to talk with patients about their pain management regimens. They describe how to screen, recognize and triage high-risk symptoms associated with pain medications.

Featured speakers

  • Dr. Rachel Solotaroff, Medical Director, Central City Concern Chair, CareOregon Metro Chronic Pain/Chemical Dependency Task Force
  • Tara Berkson, PharmD, MEDS Ed Coordinator, CareOregon
  • Nadejda Razi-Robertson, LCSW, Behavioral Health Consultant


Recorded on Dec. 3, 2015 at the CareOregon building, Portland, Ore.

Slides

Pain Management: Pain is inevitable. Suffering is optional PDF

Credit

This video includes“Understanding pain in less than five minutes”, a joint project of GP Access and Hunter Integrated Pain Service. Nothing in the original was changed. Their content is licensed under the Creative Commons Attribution Non-Commercial License. The original creators reserve all rights.


Provider updates

Updates to Telehealth Guidance

Jul 1, 2026, 21:15 PM

CareOregon has published a revised Telehealth Services Coding Guide online on the Provider Support webpage, under the drop-down menu “Provider coding quick guides”. This revised coding guide applies to CareOregon/Health Share, Jackson Care Connect and Columbia Pacific CCO.

Providers should refer to the Telehealth services coding guide for current requirements, rather than the ‘mode limitation’ column in the fee schedule. As part of this change, the ‘mode limitation’ column will be removed from the fee schedules effective July 6, 2026.

This update will not impact claims processing workflows and will align CareOregon with state and federal standards, ensure consistent, policy-driven application of telehealth requirements across the network, and improve operational clarity.

Questions?

Contact our customer service team (option 3 for provider):

  • CareOregon/Health Share of Oregon CCO: 503-416-4100 or 800-224-4840
  • Jackson Care Connect CCO: 541-500-0567 or 855-722-8208
  • Columbia Pacific CCO: 503-488-2822 or 855-722-8206
  • CareOregon Advantage: 503-416-4279

View all provider updates >