CareOregon adopts new prior authorization vendor for certain services
Updated 5/11/26
Attention: We are aware of multiple issues impacting the ability to submit prior authorization requests through the HealthHelp WebConsult portal. Please read on for instructions as we work to resolve these issues.
CareOregon is adopting a new platform for prior authorizations for certain services for CareOregon/HealthShare, Jackson Care Connect, Columbia Pacific CCO and CareOregon Advantage effective May 1, 2026. This change is being implemented to streamline the prior authorization process for providers.
HealthHelp is a specialty benefit management company that is now working with CareOregon to administer prior authorizations for the following:
- Cardiac Services (Imaging, Devices, Interventional)
- Diagnostic Imaging
- MSK / Interventional Pain / Physical Medicines
- Sleep Medicine
- Genetic Testing
All prior authorizations for the above services will be submitted through the HealthHelp WebConsult portal beginning May 1, 2026. You can view the list of specific codes here. Codes not listed here should still be submitted through Connect.
Prior authorization submission guidance
The prior authorization process through HealthHelp follows a specific process for submission. This process is different than how codes are submitted in Connect, so we encourage you to read the documentation on the HealthHelp website in depth. Specifically, please view the documents under the ‘Helpful Documents’ section to learn more about bundled codes.
- Dates of service before May 1, 2026
- For prior authorizations for a service line now covered by HealthHelp for dates of service before May 1, 2026, providers should submit prior authorization requests to CareOregon via the Connect portal. If you are unable to submit via the Connect portal, fax an exception form to CareOregon. All dates of service on the exception form must be prior to May 1, 2026.
- Retro Facility Authorization Form (OHP and Medicare)
- Retro Office Clinic Authorization Form (OHP and Medicare)
- Dates of service on or after May 1, 2026
- For prior authorizations for a service line now covered by HealthHelp for dates of service on or after May 1, 2026, providers should submit prior authorization requests using the HealthHelp WebConsult portal.
- If you attempted to submit a prior authorization through the WebConsult portal and were unsuccessful, please either:
- Fax your request to 877-397-1258 using this form, or
- Call HealthHelp customer service at 877-356-3960, Monday – Friday, 6 a.m. to 5 p.m. PST.
- For prior authorizations for a service line now covered by HealthHelp for dates of service on or after May 1, 2026, providers should submit prior authorization requests using the HealthHelp WebConsult portal.
If you are unable to fax the form, you can email it to CareOregon Provider Relations and our team will fax the form on behalf of the provider:
- CareOregon/Health Share: Metroprs@careoregon.org
- Jackson Care Connect: jacksonprs@careoregon.org
- Columbia Pacific CCO: colpacPRS@careoregon.org
Getting started with HealthHelp
The HealthHelp WebConsult portal can be accessed through OneHealthPort. If you do not have an account with OneHealthPort, you need to create one prior to May 1, 2026 in order to use the HealthHelp portal.
To view recorded training webinars, FAQs or check the status of authorization requests, visit www.healthhelp.com/CAREOR.
Still have questions?
If you have any questions about this change, please contact HealthHelp via email RCSupport@HealthHelp.com or call (800) 546-7092.
Providers can view FAQs on how to register for OneHealthPort and how to contact the help desk for login issues by visiting this website: https://www.onehealthport.com/sso/frequently-asked-questions.